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F.A.Q.

 Have a question that isn't listed here? Feel free to email us at paperpieces@tbc.net and we will answer your question as soon as we can!

 

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Q: Do you ship to APO/FPO?

A: Yes we do! Please select United States (APO/FPO) under the country pull down menu to select your proper address.

Q: Do you ship to PO Box?

A: Yes we do! Be sure to check the "ship to PO Box" on the Globecharge Order form to change the text fields. This will allow you to type in your PO box without getting an error for your full address.

Q: I ordered the wrong size or shape, can I get a refund?

A: No. We are no longer giving refunds for items purchased, only exchanges for the same value of your purchase before tax and shipping. PLEASE BE SURE OF YOUR PURCHASE BEFORE YOU PLACE AN ORDER!

Q: I ordered the wrong size or shape, can I exchange them?

A: We do exchange items for their value before tax and shipping. If you would like to exchange an item for a different one, please return the original item with a note stating the item(s) you would like to have in exchange for the original item. The CUSTOMER is responsible for any shipping costs sending the items back to us. 

 

Please send all exchanges to:

Paper Pieces 

Exchange Department

P.O. Box 68

Sycamore, IL 60178 

 

Please note that it takes us 3 to 5 business days to process exchanges once they arrive at our PO Box.  

Q: I need a different size or shape, can you make them for me?

A: Yes. We have a new machine that can now make custom pieces. Just send us an email at paperpieces@tbc.net or call us at 1-800-337-1537 or 1-815-899-0925 and we will be able to help you.

Q: What do you need to know for a custom order?

A: We need to know a few basic things for custom orders:

1) What shape(s) you need.

2) How big your shape(s) need to be. 

3) How many shapes you need.

It's just that simple! For us to better understand your request, the simplest way to get your idea across to us for your custom piece is to send us a picture of the piece or a quilt that has what you want reproduced*.  Attach the picture and send it to paperpieces@tbc.net

 

*Please know that we can NOT cut pieces from a pattern that has a copyright. We will only produce pieces that are in the public domain!