Have a question that isn't listed here? Feel free to email us at email@example.com and we will answer your question as soon as we can!
A: Due to recent security updates for yahoo.com, they have started to block emails that do not originate off of a yahoo.com server. When you place your order, a set of encrypted emails are sent to our server with your order and your credit card information split up. Because of the change Yahoo made, we are not receiving the split up credit card information to decode on our server. The email is simply not allowed and is deleted immediately, as if it were a spam email. We are currently working with our IT department and the software provider to find a solution.
If you order with an email account that ends in “@yahoo.com” we will have to call you to receive your complete credit card information.
If you do not want to have your order delayed we ask that you either order with a different email account from GMAIL, Comcast, Outlook, Hotmail, anything that is not Yahoo. Or call us at 1-800-337-1537 USA, 1-815-899-0925 and place your order over the phone.
To read more about this issue you can read the following articles: https://help.yahoo.com/kb/mail/SLN24016.html?impressions=true
We apologize for any inconvenience this might cause you.
A: If you are using Internet Explorer 8 (IE8) you may have problems checking out. Firstly, this is a bug in IE8 browser and is beyond our control BUT we are doing our best to overcome this. Microsoft recently updated their IE8 security settings whereby they’ve limited the amount of data to 9Kb and if it exceeds that size limit, they treat it as cross site scripting.
In other words, because we have a lot of products, if you have IE8 and place a lot of products in your basket to order, you could get the cross site scripting error that will prevent you from ordering. The company that runs our website is looking for a permanent solution. For right now there are 2 options if you have IE8: 1) Update your internet browser to IE9 or above. 2) Use a different browser to order i.e. FireFox, Safari, Chrome, etc.
If you are wondering why you should upgrade, please read this article by Smashing Magazine "Dear Web User: Please Upgrade Your Browser"
We apologize for any inconvenience this might cause you and appreciate your patience while we work on a permanent solution.
Paper Pieces Staff
A: Due to the postage price increase that went into effect on 1/27/13 we have had to increase our postage to reflect current prices.
If you are an international customer we would like you to know we strive to keep the cost of shipping down as low as we can. Understand that these rates are out of our control and are what the package will cost us to send to you. As a reminder we MANUALLY charge all of our orders. What this means for you:
If you select standard mail and we know we can send it for cheaper than what your order quoted you we will only charge you for the cheaper shipping.
If you select Priority Flat Rate and it charges you for a box but we know we can ship it in two Priority Flate Rate ENVELOPES we will ship your order 2 ENVELOPES. We can save you up to $15.00 in shipping by doing that.
As always if you have any questions or would like a price quote before you place your order please contact our customer service department firstname.lastname@example.org and we will help you as soon as we can.
Thank you and Happy Piecing
A: We do exchange items for their value before tax and shipping. If you would like to exchange an item for a different one, please return the original item with a note stating the item(s) you would like to have in exchange for the original item. The CUSTOMER is responsible for any shipping costs sending the items back to us.
Please send all exchanges to:
P.O. Box 68
Sycamore, IL 60178
Please note that it takes us 3 to 5 business days to process exchanges once they arrive at our PO Box.
A: A custom order is a shape or size we currently do not have.
What we do is layout the design for our computers and then we specially cut the size shapes that you need.
Things you should know before you order custom:
1) We will try to produce your request as efficiently as possible.
2) If we can place the design/pieces on our website so we may sell them to other customers, we will waive the set-up fee for producing your pieces.
3) If you would like a design/piece(s) to be exclusive to you, and not be placed up for sale on our website, a set-up fee will be charged. Our set-up fee starts at $50.00 and can be higher depending on how detailed the request is.
We need to know a few basic things for custom orders:
1) What shape(s) you need.
2) The exact dimensions of the shape(s).
3) How many shapes you need.
For us to better understand your request, the simplest way to get your idea across to us for your custom piece is to send us a picture of the piece or a quilt that has what you want reproduced*. Attach the picture and send it to email@example.com
*Please know that we can NOT cut pieces from a pattern that has a copyright. We will only produce pieces that are in the public domain!
A: Yes. If you are unsure of the exact size of the shape you would like we can cut samples for you to try before we produce them.